Terms of Service

Last Updated: 25 January 2025

Welcome to SATA Translation Service! Please read these Terms of Service carefully before accessing or using our platform. By using our services, you agree to be bound by these terms. If you do not agree, you may not use our services.

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1. Definitions

• "SATA": Platform operated by Miaki Media Limited.
• "User/Client": Individuals or entities using the platform.
• "Admin (QC), Admin (Translator), Super Admin": Roles handling verification, translation, and approvals.
• "Services": Translation, certification, delivery, and related tasks.
• "Platform": SATA website, mobile app, and associated services.
• "Content": Data, text, images, or files uploaded by users.
• "Legalization": Final certification for legal validity.

2. Acceptance of Terms

By accessing the SATA platform, you agree to comply with these Terms, our Privacy Policy, and any posted guidelines. You confirm you are at least 18 years old, or legally authorized if acting on behalf of an organization.

3. User Responsibilities

3.1 Account Creation & Security

• Provide accurate, up-to-date information.
• Safeguard your login credentials.
• No fraudulent or misrepresented accounts.

3.2 Document Submission

• Upload clear documents in PDF, JPEG, PNG formats.
• You must have legal rights to submit documents.
• Illegal or fraudulent content is prohibited.

3.3 Compliance with Local Laws

Users are responsible for ensuring documents comply with local jurisdiction and embassy requirements.

3.4 Payments

• Pay all applicable fees, taxes, and charges.
• Payments through authorized gateways only.
• Failed payments may suspend services.

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4. Services Provided

1. Document Translation
2. Document Certification
3. Delivery Services (courier or pickup)
4. Tracking Services

Service Limitations: SATA does not guarantee 100% acceptance of translations by third-party organizations. Requests for inappropriate or illegal content may be declined.

5. Payment & Refund Policy

Payments are non-refundable once processing begins, except in cases of technical error or service failure. Refunds are issued within 7-14 working days via the original method.

5.1 Payment Terms

• Payment in full at service selection.
• Accepted methods: credit/debit cards, bank transfers, digital wallets.

5.2 Refund Policy

• Refunds only for: erroneous payments or non-delivery caused by SATA.
• No refunds for user mistakes or rejected documents due to incorrect submissions.

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6. Document Handling & Data Security

Documents are confidential, accessed only by authorized staff. Data is encrypted. Files are retained for up to 30 days post-delivery.

7. Intellectual Property

• Users retain ownership of submitted documents.
• Completed translations belong to the user.
• Anonymized data may be used for service improvement.
• No unauthorized copying, redistribution, or commercial use of platform content.

8. Delivery Policy

Users may pick up documents or request courier delivery. Accurate addresses must be provided. Delays by third-party couriers are not our responsibility.

9. Dispute Resolution

Contact support first. If unresolved, disputes will go to arbitration under Bangladesh jurisdiction.

10. Suspension & Termination

SATA may suspend or terminate accounts for violations, illegal activity, or non-payment. Terminated accounts lose access immediately.

11. Limitation of Liability

SATA is not liable for courier delays, user errors, or rejections by embassies/organizations. Liability is limited to fees paid.

12. Amendments

We may update these Terms anytime. Changes are effective immediately upon posting. Continued use implies acceptance.

13. Contact Information

SATA Translation Service
Miaki Media Limited
House 11/A, Road 99, Momtaz Vision, Flat: B-2, Gulshan 02, Dhaka 1212
Phone: +88 0184 3900 056, +88 0967 8232 777
Email: support@sata.com