Privacy Policy

Last Updated: August 2025

Welcome to SATA Translation Service! At SATA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our platform.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our platform.

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1. Information We Collect

1.1 Personal Information

• Name, email address, phone number, and mailing address.
• Payment information processed securely via third-party gateways.
• Identification documents (e.g., scanned certificates or uploaded documents).

1.2 Usage Data

• IP address, browser type, and operating system.
• Date, time, and duration of visits.
• Pages viewed, actions taken, and navigation data.

1.3 Cookies & Tracking

We use cookies (session, analytical, preference) to improve your experience. You can disable cookies in your browser, but functionality may be limited.

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2. How We Use Your Information

• Provide translation services and deliver finalized documents.
• Manage and secure your account.
• Process payments securely.
• Communicate updates and support responses.
• Improve platform performance.
• Ensure compliance with legal obligations.

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3. Sharing & Disclosure

3.1 Service Providers

Trusted third-party providers (payment, courier, cloud storage) may access necessary information.

3.2 Legal Compliance

We may disclose your information if required by law.

3.3 Business Transfers

In case of merger, acquisition, or sale, your data may be transferred under this policy.

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4. Data Security

We use encryption, access control, and regular audits. However, no system is 100% secure.

5. Data Retention

• Uploaded documents: kept up to 30 days after delivery.
• Account info: kept while account is active.
• Payment records: retained for compliance with regulations.

6. Your Data Rights

You have rights under GDPR (access, rectification, erasure, restriction, portability, objection). Contact us at [Insert Contact Email].

7. Third-Party Links

We are not responsible for third-party sites linked from our platform.

8. Children's Privacy

We do not knowingly collect information from individuals under 18.

9. International Data Transfers

Your data may be stored/processed outside your jurisdiction, in compliance with GDPR.

10. Updates to This Policy

We may update this Privacy Policy anytime. Changes will be effective once posted.

11. Contact Us

SATA Translation Service
Miaki Media Limited
House 11/A, Road 99, Momtaz Vision, Flat: B-2, Gulshan 02, Dhaka 1212
Phone: +88 0184 3900 056, +88 0967 8232 777
Email: support@sata.com