• To sign up:
• Visit our platform’s homepage or app.
• Register using your email or phone number
• Verify your account via OTP or email link.
• Set up your profile and start using the services.
• Alternatively, visit our office and you will be assisted in the sign-up process.

You can submit the following types of documents:

• Birth certificates
• Marriage certificates
• Police clearance certificates
• National ID cards
• Any other legal or official documents required for visa or other processes.

We accept documents in the following formats:

• PDF
• JPEG
• PNG
• Ensure that the uploaded documents are clear, complete, and meet the platform’s resolution and size requirements.

Once your document is submitted, you will receive a unique tracking number. You can:

• Log in to your account and check the “Order Status” section.
• Use the QR code provided to access your order details.
• Receive email and SMS updates at each milestone (e.g., submission, translation in progress, ready for delivery).

We offer three types of service options to cater to different needs:

• Standard: Regular processing time for translation.
• Urgent: Faster processing for urgent requirements.
• Priority: Premium service with the fastest turnaround time.

The cost depends on the type of document, the service category (Standard, Urgent, Priority), and delivery preferences. You can view detailed pricing while selecting services on the platform.

We support secure payment options through:

• Credit/Debit cards
• Bank transfers
• Digital wallets

Yes. Once your payment is successful, you will receive a confirmation email and SMS along with a digital receipt.

• You can retry the transaction using the same or a different payment method.
• If the issue persists, contact our customer support team for assistance.

• Pickup: Collect documents from our designated office location.
• Courier : Have documents delivered securely to your provided address (local or international).

• Standard: Regular timeline (e.g., 3-5 business days).
  Standard 1: 2,500 tk/page (50 days) Standard 2: 2,000 tk/page (60 days)

• Urgent: Faster processing (e.g., 1-2 business days).

  Urgent 1: 3,000 tk /page (18-20 days)
  Urgent 2: 5,000 tk /page (13-15 days)
  Urgent 3: 7,000 tk /page (7-10 days)
• Priority: Fastest delivery option (e.g., within 24 hours).10,000/page (1-3 days) The exact timeline will be communicated during service selection.

• You will receive an email/SMS notification with detailed feedback from the Admin QC.
• Follow the provided instructions to correct and resubmit the document.
• You can contact customer support for further clarification.

We prioritize data security and comply with GDPR standards. Your data is protected through:

• End-to-end encryption during storage and transmission.
• Restricted access to authorized personnel only.
• Secure deletion of documents after a limited retention period (e.g., 30 days post-delivery).

• Once an order is submitted, modifications may not be possible if processing has started.
• For cancellation requests, contact customer support immediately. Refund eligibility will depend on the status of the order.

Refunds are processed under specific conditions, such as:

• Payment errors due to system issues.
• Services not delivered within the agreed timeframe. To request a refund, contact customer support with relevant details. Approved refunds will be processed within 7-14 business days.

Email: [Insert Support Email]

Phone: +88 0184 3900 056, +88 0967 8232 777

Office Address: House 11/A, Road 99, Momtaz Vision, Flat: B-2, Gulshan 02, Dhaka 1212. Our support team is available during business hours to assist you.

Our translations are certified and comply with the specific requirements of the Italian Embassy and consulates. However, we recommend users verify document guidelines with the relevant embassy before submission.

Uploaded and translated documents are stored securely for up to 30 days after delivery. After this period, the files will be automatically deleted to ensure data privacy.

Yes, we encourage users to provide feedback through the Feedback Section available on the platform. Your suggestions help us improve our services.

While we strive to meet deadlines, delays may occur due to unforeseen circumstances (e.g., courier delays). If this happens:

• You will be notified promptly with updated delivery information.
• Contact our support team for assistance if needed.

If you need to upgrade to an expedited service, contact our customer support team as soon as possible. Changes depend on the current status of your order and availability.

Our platform is accessible 24/7 for placing orders, tracking status, and browsing information. Customer support is available during regular business hours:

• Sunday to Thursday:9AM to 6 PM
• Friday and Saturday:Limited support availability.

If you have additional questions not covered here, feel free to contact us. We’re here to help!